Collum Roofing Inc – Roofing Contractor in Phoenix, Arizona

I see other bad reviews on here for this company... However when I called for a quote to seal a new a/c unit jack I had installed on our office building, Mike called me back and said for the quickest quote, send him a pic. After sending me a pic he quoted 500 to seal it in and the crew showed up the next day and completed the job. It has since rained and there are no leaks. I am happy with the service and will use again if needed

I did business with Collum Roofing a few years back for my business and even then I felt the service was a little questionable but I'm a busy man so I moved on. I contacted them 7 weeks ago and left a message with their phone attendant and have since left 5 other messages with the same individual. Now, I do not blame her because she was forwarding the messages but Mike was deciding not to return them either because it was a possible warranty repair or because he just has poor follow through. I finally received an email address I could use to reach out in email form and I received a response back that showed a total lack of concern and Mike showed me waiting 7 weeks meant nothing to him. He never once apologized and his responses were short. I am a business owner myself and this is only the second time in my life I have gone to social media to voice my thoughts but the total disregard has pushed me to put this out there. There are many people out there that are fueled by drama so complaining is a norm but for me it takes a whole lot for me to go to this length. I will never do business with this company again and I would recommend others to think twice before using their services.

Previous owner had work done by Collum. When a storm hit and our roof leaked, I left them voicemails and sent messages. When no-one answered I found another company who immediately sent someone out and they were helpful. A week later, Collum got in touch to say that to even start the process of getting someone out, there's a form I should have known to fill out on their site! Why didn't they tell me that? So frustrating. Be warned.