Crest Contracting Roofing – Roofing Contractor in Tucson, Arizona

I would give them 0 stars if possible. We worked with them and they were horrible. They were incredibly unprofessional, did shoddy work for example, the new roofing material didn't go to the actual edge of the roof, & we ended up with a new leak where there wasn't one before - and in some ways the biggest problem was that their communication was worse than bad. I looked into filing a formal complaint with the BBB but the process is lengthy and my family received a cancer diagnosis at the same time so we didn't have the stomach for some long procedure. Their roofing crew had a personality conflict with our renter, the decided they hated him, but they could have addressed that totally professionally, along with the point-by-point list of shoddy workmanship, and resolved it quickly and simply. Instead they repeatedly stank at communication, escalated the situation, and we finally got to the point where we just gave up and tried to cut our losses and move on. I spoke to the owner a couple times, and at first I tried to be sympathetic because he said his wife was having some medical challenges of her own, however he then yelled at me about my tenant I never raised my voice once through this process, and NEVER did he address the point-by-point, photo-documented problems his crew had created. We agreed to speak directly for follow-up to avoid any personality issues between his crew and my tenant, but he then did not follow through on his end when I contacted him again. And look, I'm a reasonable person, I was totally willing to listen that maybe the bent over nails & weird damage spots in the new roofing maybe were not actually problems for the seal of the roof, and that the damage to the cables and conduits, the oil stains and tar smears, were just part of the normal hazards of getting roofing work done. But a new leak, where one did not exist before, is kinda unarguably a sign of not-great work. And instead of calm reasoned discussion about it all, or any clear responses to emails, I was met with belligerence at every turn. Our interactions with this company were the most unprofessional and unpleasant of any I've experienced. In an additional twist, the house - which has security bars on every window and door, and has never previously been robbed and was my family's home until just months prior - then was broken into right at this time of conflict, in what the police called a "clearly targeted burglary" and our renter's tools were all stolen, as were his wife's family jewelry. Of course we have no way of knowing who did it. It's enough to make me think twice about posting this review, frankly, but I don't want another family to have the same horrible experience as we did - it disrupted months of our family's happiness. I have cancer now and young kids, which is really a bummer, and the stress of working with this company I am sure made my tumor grow faster. We worked with another roofing company on a roof leak on our casita and the difference in experience was night and day. Protect yourself from a potentially stressful and unpleasant experience.

I hired them April of 2019 to replace a few facia boards, patch up where it needed to be patched on my roof and cleaned and resurfaced for 2,700 for my 1,440 sq ft home. Everything was fine until the end. I checked my own roof to see if the job was actually done and done well and it was not. It took 3 separate times for them to bring somone back to finish it and finish it well. Each time I checked it, until finally, they had their senior guy come out and do it properly. For something that was suppose to only take 3 days, the back and forth of scheduling, it took a month for the final finish of the job. When it came time to pay the other half of 2,700 I felt like a discount was definitely the right thing to do for dealing with a terrible crew to begin with and having my solar panels off for a month. I have since had 2 leaks from the roof since they finished the job. First one was fixed, still waiting on them to call me back to fix my current one. For a roofing job that ended up costing me 2,200 plus the cost of having to take my solar panels off I felt like I definitely over paid after looking at other estimates roofers gave me with the same 3 year warranty. The whole reason I went with them was because at the time they had really nice pictures of their work and a 4.8 rating. Hopefully they call me back soon and fix the roof that they already fixed before the next rain.