Fort Collins Heating & Air Conditioning – Roofing Contractor in Fort Collins, Colorado

Fantastic customer service and technician work onsite. Had them come out for a duct cleaning and furnace maintenance and they were fast and efficient as well as masked and gloves for our initial interaction. Very professional from beginning to end, highly recommend them. Price was fair and they even helped me out when I had a concern about the invoice. Will be using them exclusively from now on

Awful. I called for service and they said they would come out on Saturday as my heat isn't working. Then they call me and say they won't come out as others are more important. Than she says oh yeah we have a trip charge today to come out to your house. Funny no one mentioned that when I booked the appointment on Friday. Then she wanted to reschedule me for a Monday. No thanks. Horrible customer service rude lady. Call anyone else and be wary of the prices. Obviously they don't tell you everything they are going to charge you.

I recently got estimates from a half-dozen HVAC companies for the installation of a full ducted heat-pump system into an home that did not have it - a retrofit. Fort Collins Heating & Air Conditioning called me back within minutes of my submitting a quote request, and they came out the same morning - impressive. The guy who came out was dressed professionally and was notably friendly. However, his proposal was the only one that required two outdoor units and quite a bit of exterior hoses and wiring, which I had said I wanted to minimize. Pricing was also a problem; the estimate was, by far, the highest I received. I continued to like the estimator throughout the process, but the truth is that the quote was not competitive. This was the "Cadillac" of the companies I spoke to: the cost of a permit was included, they guarantee in writing that you'll pay only the estimated price, no matter what, and they have a final, separate quality inspection that nobody else does or at least mentions. There's no doubt in my mind that these guys do a good job, and if that's all you care about, by all means give them a shot.

Had a great technician do our service call. He called to see if he could come early to get our AC going if that worked for us. He went through everything to pin point the problem. He cleaned out the AC unit to ensure we wouldn't have any problems in the near future with it building up with dirt and dust. Great experience and so happy with the low cost and AC working.

I have been using Fort Collins Heating and Air for a few years now. They have great customer service and do fantastic work. They explain the situation with an honest evaluation and provide recommendations and quotes for the recommendations, so there are no surprises. They allow you to make the decisions and don't pressure you for a sale or service. They are efficient and affordable. I would highly recommend them.