Parsons Roofing Company – Roofing Contractor in Peachtree Corners, Georgia

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I saw that this company had great reviews. Showed them a leak we had they had made an estimate that was high so we decided not to go with them and got it fixed thru another company. Fast forward to a year later there is another leak on the other side of the house not related to the last one we call parsons to see if they could come and look at this one and fix it. They send someone, we show the leak. They send estimate and guarantee it will be fixed. We pay over 5k to get it fixed. Not fixed. We ask why come to find out they redid where the last leak was which was already fixed the guy that came to look at second leak didn't bother to note that this leak was on other side of the house they just looked at the estimate a year before assuming it was same leak. They would not fix the leak we payed them to fix saying that would be extra few thousand. We got that leak fixed for 1200. I called emailed. Begged and literally cried. First they said they would refund 500 then they said they would refund what I paid to have the leak fixed of 1200 which parsons was charging a lot more to fix but then their employee disappeared stop communicating with me. Didn't have the decency to respond. Owner gets involved and does nothing saying it is what it is and we should have looked at paperwork and he Assumed it was same leak as year before. Well how am I supposed to know anything about a roof and materials. On paperwork it doesn't say where leak is located it just says what would be needed to fix it. Should the person they sent to look at roof note it when we were showing the leak? We will never get our money back and extra 6k we had to spend wasting dealing with Parsons Roofing! They are dishonorable company. Would not compensate or fix their mistakes ! Also do your research because they are highly overpriced.