Custom Concepts Construction Inc. – Roofing Contractor in Jefferson, Maryland

We had a great experience with Mike--knowledgeable, responsive, thorough, and clearly focused on delivering a quality job. We surveyed no fewer than 8 contractors for our roofing/siding job, and Custom Concepts distinguished itself from the group. I have no hesitation at all recommending them to others.

If you take any reviews to heart, this is one to believe in. My wife and I are real customers and have been very pleased with the siding project done by Custom Concepts. I worked in several trades to pay my way through college and am licensed as a professional engineer. It seems to be harder and harder to find good work from contractors - they are always very happy and shiny during the sales pitch, then it seems many turn the work over to day laborers. Our experience with Custom Concepts didn't go like that - the experience was positive throughout, and Danny was on site frequently and was easily reached if anything came up. Our project was expensive enough that I did a lot of homework and talked to a lot of companies, including asking who was going to do the actual work. Danny and Mike were very patient and addressed my questions politely. They do hire sub contractors its how the system works, but they use people they have long standing relationships with. They were good about communicating changes in the schedule and working around our needs I asked them to leave part of the driveway open as I need to charge my car at night and the cable is only so long. It rained maybe half the days they wanted to work, which was a challenge, but they let me know what was going on, and when the weather cleared on the weekend, they asked if it was ok to work extra on the weekends to make up the lost time. There was never a work day when they simply failed to show up. But, the most important part is the quality. I watched several of my neighbors get siding replaced extremely quickly. There is no way that the details were being taken care of. The crew at Custom Concepts took three weeks with rain to re-side my house, including replacing trim and some extra painting. Everything seemed to be done very carefully. I was very impressed that they even delayed doing some trim work for a couple of days because they were waiting for the correct width trim board - a detail the original builder had not bothered with - the original builder had simply rigged up two narrow boards, which of course had allowed water in, and they had rotted away. When they found some rotted sheathing, it was cut away and replaced. I want to also say that the crew was very patient and professional with me - I wanted the replace the hose bibs and the bathroom duct vents that stuck through the siding, and they worked around me getting the ones I wanted. Finally, I think the real test for any contractor is how they deal with "issues". There was one thing I wanted them to fix I take half the blame as I wasn't clear - a light fixture mounting block was installed in the wrong spot. I texted Danny about it, and he told me it would be fixed the next day - and it was! No B.S. And they made it look like it was always that way, not a patch. As other issues came up its a 33 year old house, we discussed it, came up with a plan, and they sent over reasonably priced change orders to handle the extra work. The workers themselves were always very polite and friendly.