Menards – Roofing Contractor in Big Rapids, Michigan

A follow up on why you should not use this company. I ordered a swing set online to be delivered to my house, paid for extra shipping to have it send by the second day. The product should have been here 2 days ago so I went to the store to find out what was going on. They told me I could return the product because their online system messed up the order BUT there would be a 25 restocking fee. Just so you know, I never received the product, the extra delivery option wasn't adhered to and their customer service representatives didn't know what they were doing. One said they wouldn't deliver it to my house and that the option shouldn't be available online, their GM said they would deliver it to my house when it was delivered to the store a week after it was supposed to come. I'm gathering this is how this big business works. They take your money, don't deliver on services agreed upon then if you don't want to buy their product anymore, even if you hadn't received it yet, they charge you a fee for their incompetence. Menards as a whole is a joke, go local, spend your money to fund your local businesses that do what they say they will. Boycott Menards as much as possible. They steal your money, lie to their customers then staff the angriest, most worthless employees and teach them to further their cause.

Always fun to go shoppin pick out new toys

Don't online with Menards. You cannot contact anyone or receive any help from them. I ordered a fire pit over a month ago. And have not received it yet. So I went to the online pick up in store option because I had seen the item I wanted at the Big Rapids location. I get a call an hour later that the product I wanted is only half there. No one has contacted me still about my original order and they still haveyoney. .