Edwards Heating & Cooling – Roofing Contractor in Brighton, Michigan

Worst costumer service experience I've ever had. Wish I could give them a zero. Edward's does great work...when they actually make it to your house, and if they ever get you a quote. Scheduling with them is a nightmare. They either don't show up at all no call or anything, after us having to take time off work, or make promises that they don't keep. When you call, you speak with someone different every time, and none of them communicate with each other. We've had a broken a/c for a week, and after being promised someone would come out last Friday, we had to beg them to actually show up apparently there was a mistake in scheduling. The guy that came was really salty about having to be there on a Friday afternoon. Then we were promised a quote by Saturday morning and still nothing. We have 85+ degree days this week, and while they eventually got us a quote, a week after we asked for one- come to find out, it was waaaaaay above what others companies would charge for the same product. I'm very disappointed because we have given them loyal business over several years and they just don't seem to care if they keep us as costumers. We will be letting everyone we know to not work with Edward's.

I made an appointment several days ahead for an afternoon time between 1-7. They called me at 5:00 and canceled my appointment. I stayed home from work for them not to show up. Very disappointing!

Andrew is extremely polite, respectful and professional. I received an email and phone call prior to his arrival. He's done several plumbing jobs for us and he always does an outstanding job. I highly recommend Andrew for your plumbing needs.