StormAid Restoration – Roofing Contractor in West Chester Township, Ohio

This is my experience: Its been 6 months since they put the roof on. They asked me to sign over extra money so they could get the job done otherwise it "would require further negotiation with the insurance company" and who knows how long that would take. I still don't have my paperwork for the golden pledge warranty I paid for. The check they wrote me for over payment BOUNCED!!! I was assured months ago that everything would be rectified and so far nothing from them. I'm sure they'll blame it on Covid-19. But it doesn't take more than 1 person to fill out the paperwork and write a check.

After my negative review and sending pictures of my attic/roof to Denise Doyle at StormAid she was willing to work with me. They sent guys out to look at my roof/attic and the holes seen in attic were covered with plywood, felt and shingles on the outside, so they said the roof is not in jeopardy of leaking or having structural damage from weather. The balance owed was worked out and paid. The lien is being lifted from my home. I have a 5 year warranty if any problems arise, I can now say positive things about the company and their willingness to work with me and ensure the roof is stable and structurally sound.

Terrible customer service. Took 7 months after putting a deposit down 10/18/2018 for the company to even contract me to install roof when was given a November 2018 date for installation. Roof was installed 7/12/2019. Outside roof looks good. Inside in the attic is broken boards, shreds of wood pieces all over storage totes. Holes from broken boards on roof where you can see tar paper. They put a lien on my house because I won't pay balance which is a thousand more than the signed contract price and not until they repair the boards and fill in holes will they even get more money. I have had to hire an attorney. Don't walk, run from this company.