Aspen Home Improvements, Inc. – Roofing Contractor in Lancaster, Pennsylvania

First let me say that the products sold by Aspen are top quality and the fact they do all of the work themselves and do not subcontract was very good to hear. My rating is based solely on the in-home consult that they did to provide some budgetary prices for a window project we are planning on doing. We made it clear up front, when scheduling, that we were not ready to move forward but wanted to get an idea of what the project would cost and they assured us that the price would be good for a full year. When the sales rep arrived and we explained to him we would not be signing an agreement that night, he seemed dumbfounded at why we were asking for a price now and asked us if there were any other projects that we were considering that were higher priority or more immediate. Our purpose in contacting Aspen was to get pricing for Windows. The sales rep measured all of our windows and asked about different types of Windows that we may want to use and we mentioned wanting an awning window over the kitchen sink. When we told him this, he had no idea what that was and told us what we were asking for was a casement on its side, yet some literature that he showed us later clearly had Windows labeled as awning windows. What we were left with when the sales presentation was over was very disappointing. We had a few numbers and his name written on a piece of yellow tablet paper. Nothing official was ever provided and it's almost two weeks later now and we still have nothing in writing on the price. Needless to say we will keep looking as I know there are several other contractors that install the same make and quality window

Always super professional and answers every question you have. I know a good amount of people that have used Aspen as well and have all been super pleased with the work and the execution from start to finish. Everyone from the people on the phone to the sales reps, to even the managers were all friendly and patient. I would absolutely refer them to friends and family in the future!