Welte Roofing Inc. – Roofing Contractor in Pittsburgh, Pennsylvania

This is one of the best Roofing companies in the city of Pittsburgh. I would recommend anyone that wants a high quality roof done right to Welte. There craftsmanship with copper is superior to any other Companies they are true aartisans at there Craft.

05/03/2017 I contacted Welte Roofing about raccoon damage in the corner of a valley in my roof. I specifically asked for an adjuster to come to the house when I was home to give an estimate on the repairs. I was told I would be called back with availability. 05/05/2017 I was called and told that no one would be available during the evenings or weekends when I was available. So, unpreferably, I agreed someone could come even though I wouldn't be there at the time. 05/08/2017 An adjuster had come during the day when I was at work. That late afternoon, I received a call from him Jeremy, he told me it was a couple hour job and that the rates are 200 for the first hour and 175 after that. I then asked for an estimated total cost and was told around 500. He said that I would get a one day notice when someone would come to do the work. At the time of the call, I said I would call back with a decision as I had other estimates to consider. 05/09/2017 I called Welte Roofing back and agreed to estimated cost and arrangement that I would receive a call when the job could be done. 05/17/2017 I was called and told that someone would be out Thursday or Friday of that week. On the phone, we agreed on Friday bc someone would be home at the time during the day. 05/19/2017 The roofers pulled in the driveway at 744a, they began the job a bit after confirming the damage. They were here approx 3.5 hours, leaving the property a few mins after 1110. During the time they were here the only conversations had regarding the work was to confirm the location of the damage and to provide and extension cord and power. 05/25/2017 I received a non-itemized invoice in the mail for the job, 870 even. After reviewing the non-itemized invoice, seeing it was well over and near double the estimate, I figured the costs labor and materials at cost trying to determine how the bill came to 870: The 3.5 hours 637.5 labor, the supposed replaced 3 shingles, 6' of decking, 2' of valley, and installed ice guard. Looking over their repairs, the roofers did not replace 2' of valley, what they did was they slid a small piece of flashing maybe 6" under the damaged piece and caulked it in. It looks highly unprofessional, and the ice guard looks a lot like plain tar paper to me. In addition, there is still an open opportunity for an animal to reopen the damaged area to get in. The retail cost of the amount of material used to my calculations is around 30 but definitely not more than 50 to a total of 687.5 including their labor. 05/26/2017 I called the company to ask about the discrepancy in cost vs. the work completed. I spoke with Jeremy. I was treated very rudely, was interrupted when expressing my concerns, was mocked, and laughed at until I admittedly slightly lost my cool for a moment. I was also now informed that I was being charged for the travel time an hour to drive from Castle Shannon to West Mifflin so the total was 4.5 hours. This is the first I heard anything about travel time from any contractor let alone this one. Jeremy then asked me if I was unhappy with the amount of money I was charged or work performed, my answer was that I am unhappy with the amount charged for such poor craftsmanship. My response was not comprehensible as he insisted it had to be one or the other, cost or the job I was unhappy with. When I asked for an itemized statement and where the added cost came from, again I was laughed at and told about the cost of a "professional roofing company". I haven't ran into many professional operations that will NOT supply a itemized receipt just a total cost 870.00, approx 50 higher than the estimated cost for again I say terrible craftsmanship. I am not opposed to pay for the services performed, however the bill received does not align with the description of labor and rates which were previously agreed upon and supplied in the company's maintenance brochure.

Welte Roofing is a great company. Employees are courteous, articulate and they know what they are doing. I tried 3 companies to repair a gutter. Two did not contact me after the initial visit. The one which showed up did not repair the gutter. Welte repaired the issue and corrected other small issues. Having been disappointed often with people who work on houses, I am happy to report that Welte will show up and will do the work.