Steele’s Ace Hardware, Tannersville – Roofing Contractor in Tannersville, Pennsylvania

I rented a Bobcat mt55 with the bucket and 2 attachments. I also paid for it to be delivered, the total charge for the day was 484.95. First issue I had was that the machine arrived late in the morning 11am, which did not allow me enough time to complete my work by the end of the day. I called Steele's hardware that afternoon and spoke with a rep. by the name of John. I explained to him what was going on and I let him know I was going to need the machine for another day so I can backfill the trench. I asked how much would I be charged for the extra day and I was told 200. To reassure how much I would be charged I asked John if I would be charged extra for the attachments being that I did not need them. He told me clearly "No only the extra day for the machine 200". Second issue I had was the second day the machine ran out of diesel and I could not get it started after refilling the machine with diesel. I called the store but the rep I spoke with could not explain to me over the phone on how to prime the machine,he told me “look it up on google”. I could not get it started, I waited hours for them to arrive for help.When they finally arrived they started it up and took the machine without me being able to finish up. The next day I checked my account and I was charged 401.21. I immediately called the store and asked about the charges. I spoke with the store manager and he said he would look into it and call me back. I did not hear back from him until 2 days later, after me calling the store multiple times trying to get this issue resolved. He tells me that he spoke with John and that he said I was not told I would only be charged 200. I felt angry and resentful of their intrusion. I could not believe that John would lie about what he clearly told me. To top it off, the third issue I had was today I noticed another charge to my account for 48.75. I called the store and I was told by the manager he would call me right back. Shortly after Ryan calls me back instead and tells me they made a mistake by charging me. I was told it was a charge that was supposed to be for another person and they would refund me the 48.75 back. This is ridiculous, I felt I was robbed and not treated fairly. I would not recommend anyone to buy or rent anything from this store.

The employees are always helpful and knowledgeable of the products that they sell. They have anything that you need. Prefer shopping here over the big box hardware stores.

They're a great team and store. Very helpful!