Lone Star Contracting – Roofing Contractor in San Angelo, Texas

These guys have come to my house twice. Once to diagnose a problem with my water heater and once to clear clogged lines. Each time they were polite, professional, quick, and efficient. Not sure what all the negativity is because I'd recommend these guys to anyone who asks.

LoneStar plumbing is less than 1 star. Let me begin my experience with them. First, LoneStar plumbing was the only company American home shield contract with. I had a slab water leak. First I called 3D plumbing and they said it was a hot water leak. The next day LoneStar plumbing arrived and I told them that 3D plumbing said it was a hot water leak. They performed their assessment and said it was a cold water leak. I have 2 large holes in my Sheetrock in the laundry room, 2 large holes in front bathroom, and 1 large hole above water heater and 1 huge hole in my garage. 1 huge hole outside where they busted the brick and 1 huge hole outside siding. They want to tear out the bath tub because they could not find the cold water leak. They dig a huge hole in my yard and reroute my water through the attic which decrease the water pressure. When they told me they had to tear out the tub, I told them I needed a second opinion. I called Black plumbing next. They came out and immediately found the hot water leak. They had to cut one small hole in the sheet rock and it was fixed within one hour. I called LoneStar plumbing and showed them the report and invoice from Black plumbing. At first, Paul was sincere and stated they will fix all the sheet rock and the damage outside. Now, it's been 14 months and no repairs done on the damage on the inside. The owner and Paul ignore our calls. I have proof with text messages and emails as well as the report from Black plumbing and 3D plumbing. I plan to report them to BBB. Very dissatisfied customer.

They've done us right for years, most recently with Markus doing a great job replacing our water heater through a home warranty claim. Sarah and Monica in the office are always helpful and kind, Keep up the great work and friendly service LSC!!!