Greg’s Rite-Now Rooter – Roofing Contractor in Madison, Wisconsin

Very poor and unprofessional communication. When I called and told about my problem trip lever not draining in the bathtub, I was not told anything about the flat fee for coming in or any work estimates. When the business owner came in, he said that he was not a plumber, but a rooter, and that he has nothing to do with why Google classifies him as a plumber. He pushed the trip lever down, removed the rusted drain parts, including the trip lever, and the drain opened as a result. This way the problem was fixed in a couple minutes, however I don't feel that anything skilled was done. I was told that the charge was 85, and that it was way less than what he typically charges 130. He also does not take credit cards, which he also didn't say on the phone. I was lucky to have some cash on me, otherwise I'd have to pay with a check. Obviously, I had to take his word for granted since he had no pricing information on him. He recommended me to call some other rooter company and ask them if 85 for a rooter visit was acceptable. I am glad that I was very upfront with this person and told him that I felt the way the situation unfolded was unprofessional. It's a good lesson for me and hopefully for other inexperienced in terms of plumbing customers. Don't be afraid to stand up for your right to be informed as a customer.

I have used other services in the past, I have used Greg's twice and I will never call a different service again. He was prompt, professional, courteous and very reasonable.

Greg is the best drain guy in town. He knows old plumbing systems very well and the idiosyncrasies of most neighborhoods. He has spotted problems ahead of time and saved us from future headaches and expenses. He's nice, courteous and professional. I highly recommend him.