Zona Roofing – Roofing Contractor in Phoenix, Arizona

I do NOT recommend using this company. In february 2020 we noticed a leak in one of the ceilings in our home. We contacted them and it was found the roof was put on incorrectly with incorrect materials on the entire back addition. The restoration department referred us to their roofing department to have the roof fixed before they completed the interior. The roofing department send Pete to inspect the roof. They were unable to complete the work until 4/15. On 4/14 the crew arrives unscheduled and a day early waking this healthcare worker whom works 13 hour night shifts. Pete was well aware of this nighshift schedule and needing to schedule around it. Pete and his crew didn't care and showed up a day early in the middle of my "night" waking me 3 separate times. I was told the job would all be done that day 4/14 after having woken me they worked 1-2 hours and left. They arrive again the next am so 2 days of no sleep to work another 1-2 hours. They left a giant mess in the driveway, in the dog run, and tar and roofing chunks on my lawn furniture ruining the fabric. There was roofing matter all over the clothes and shoes in my closet. Pete further did not see a larger than fist sized hole in the roof which caused further interior damage and despite being aware of it he did not fix it. He now wants another 400 to complete the roof that should have been noticed by a so called professional or anyone with eyes for that matter. His utter incompetence and flippant attitude towards customers is appalling. I contacted the office and was told they will "make this right". That did not happen there was no apologies or attempt to "make it right "for lack of professionalism, severe below quality of work, and disregard for customer care and customer property. We most certainly overpaid for this service. We had many projects in line over the next year to 2 years and Zona beyond being fired for the restoration work you will not be getting anymore work from us. We will be sure to educate others of your appalling business practices in order to spare them. You are shameful!

The level of customer service at Zona is unmatched. Highly recommend to anyone looking for quick response time and quality work. There are so many roofing options online, but this one is absolutely exceptional.

Great company and staff helped me get my roof fixed at a low cost!