Sun Valley Roofing Co – Roofing Contractor in Sierra Vista, Arizona

Stay away from this business - no stars is too high a rating! Mr. Oscar Gomez of Sun Valley Roofing Company and I entered into an agreement to install a new roof on my property. A project that should have taken no more than two or three weeks, stretched from 15 March to 5 July 2017. My property was damaged by debris and nails left in the yard and pool. Vehicles were parked in the yard overnight, electricity was used without the tenant's consent, and when the tenant confronted the Sun Valley workers they were belligerent towards my tenant. The unprofessional behavior of the Sun Valley roofing crew caused my tenants to move out of the property. Mr. Gomez issued an estimate that called for NEW tile when in fact he used tile from his yard purchased in 2011 that had been rejected from another project. This bait and switch maneuver was not discovered until we contacted the manufacturer. The tile was so old that it was out of warranty and would not be warrantied by the manufacturer. Throughout the debacle Mr. Gomez was difficult to contact and non-responsive to email. When I brought all of this to his attention and attempted to settle the transaction, he took three weeks to accept to my offer. For the next two months we waited for the agreed upon warranty to be delivered. It was not delivered. In September 2017, Mr. Gomez offered to correct his “mistake” in an email by replacing the entire roof with NEW tile. I refused to subject my new tenant to the possibility of another debacle. I again outlined my reasoning to Mr. Gomez through email and asked him to fulfill our agreed upon settlement from July 2017. Mr. Gomez again went incommunicado until April 2018 when he engaged a lawyer to write me a letter demanding FULL payment. I replied and provided documentation covering the entire transaction which resulted in Sun Valley accepting the July 2017 agreement in May 2018. Mr. Gomez displayed a lack of transparency and integrity throughout this transaction and I would not recommend Sun Valley Roofing to anyone.

DO NOT USE!!! I hired Sun Valley to do my roof but it got delayed due to rain. Fine whatever. I know from experience it only really takes 2 to 3 days to put a roof on a house and I was only getting a new roof put on to make my insurance happy. No leaks or other problems. I get a call today saying they want to start tomorrow but wouldnt have my shingles in until next week. I told them I didnt want to have an exposed roof for 3 to 7 days with the weather and wanted to delay it until after he had the shingles in his possession ready to go. He refused and told me it would be extra to do that. Confused because I know having the shingles is common practice I asked for an explanation which he also refused to answer. Just kept saying I didn't know how roofs work and that the paper would prevent any and all leaks. I'm sorry but this is Arizona. No roofing paper slightly secured to your roof is going to protect much from our down pours. I fired him on the spot. Save yourself the headache and do not use.

I haven't left a review in years because of bad service but this one took me over the edge. I spoke with this company over 2 weeks ago to get an evaluation of my roof. I am currently under contract to sell it and it is suppose to close next week but an issue came up on the inspection report with the roof. I let them know my timeline up front and they mentioned someone would follow up with me in the coming days. After, I followed up with a number of phone calls they finally set an appointment for this last Monday 2 days ago. I called yesterday to see if they were done with the quote. He stated he would have it done today. It is 11am and I just got off the phone with the owner moments ago and he stated that not only was it not done that he wasn't sure he could get to it before Friday. I expressed my concerns with him not following through from the beginning of this process and he simply said that he was going to be focused on bigger, higher paying jobs and that he probably wasn't going to have time for me. That would have been good information 2 weeks ago, Monday or even yesterday! Unreliable at best!