Bernardino Roofing – Roofing Contractor in Citrus Heights, California

Accepted an estimate for roof repair at our home and scheduled an appointment for August 27. They wanted an appointment for August 23, but we wanted to be present during tear off and were not available on Aug 23 so we declined that appointment. They showed up on the morning of the 23rd anyhow and are about to climb up on to the roof when I caught them and remind them we didn't want them at our house to start work that day. The owner then called us, accused us of "screwing him over" by not allowing him to proceed with the work outside of the agreed upon schedule, attempted to manipulate us into allowing work to begin by canceling our appointment on the 27th and saying he may not have another opening for months, and said he was going to increase the cost of the job. He was incredibly rude, disrespectful and unprofessional. I will not be treated that way and will not do business with that type of person, so I withdrew my acceptance of the estimate, and demanded a refund of my 1000 deposit. We have no written contract, only an estimate signed by one of us, and not by the vendor. No contractual language ever signed or agreed to whatsoever. Owner is refusing to return our 1,000 deposit and claims we owe him for the full cost of the job even though they have not and will not be performing any work. We gave him the opportunity to make it right by just refunding our money and walking away - he refused. Now we're having to file a complaint with the BBB and the Contractors State License Board just to get our deposit back. You can't trust this vendor with your money, to keep their appointments, or to even treat their customers professionally and respectfully. And if you can't trust them with that how can you possibly trust them to make repairs on your home?

His assistant Julie is awesome!!! Funny gal and very on top of it. We elected to pass up on Kings season tickets in order to get our roof re-did on our place. We're thankful because it looks amazing now.