Family Home Improvements – Roofing Contractor in Norwalk, California

I would like to thank Family Home Improvement for the great job they did painting my house, it looks beautiful and cant believe how great they did. The work crews were very professional and left no mess at all. Renzo stop by the job site daily to make sure everything was good and that we were happy with the job. Please if you need work i highly recommend using Family.

Okay here's my story. FHI came to my home to quote central air at my home. After a 2 hour presentation I was given a price and it was good. So I told the rep to give me a written quote so I could contact my Hero financing rep. I was told I would get the quote e-mailed to me. Weeks go by and still no quote. So another rep calls me asks me why I don't want to do business with them. I told the rep that statement is untrue and that I was waiting for the quote. I was told another rep would to home again and give me the quote. So the rep came and wanted to do another 2 hour presentation. I was no I just need the quote that was promised to me so I can go over the numbers with my financing agent at Hero. So once again I am told I would get the quote e-mailed to me. Weeks go by again and still no quote. And literally for months reps for "Family Home Improvements" keep calling me and asking either "If I 'm ready to do business with them" or "Why I don't want to do business with them". And I keep telling these people the same story I wrote above. But I kept giving them chances to redeem the company by telling them to simply send me the quote. They say they will but never do. Finally after around 6 times of this I tell the rep that they had their chance and I gave them more chances than needed. I followed up with telling the rep that at this point my feeling were that if they can't even fulfill their quote promises, keep true customer interaction records and just plain stop wasting people's time; how they could actually expect me to actually want to do business with them. I asked to be removed from their call list. But guess?...They stopped calling for about 2 months....and just recently called again asking again "If I'm ready to do business with them". The company has some serious problems. DO NOT TRUST THEIR LIES AND KEEP AWAY FROM THEM. My next step is to report them.

I will be honest i was very unsure at first to trust anyone with remodeling my home, but Family Home Improvement did a fantastic job. They came in gave me a estimate and did exactly what they promised me. They painted my home and put new windows in my house. My house looks so amazing. I have people who have stopped by and ask for the number of who did the job. I would recommend Family Home Improvement to EVERYONE. Thank you for making my home beautiful