Cooper Heating & Cooling – Roofing Contractor in Colorado Springs, Colorado

This company apparently does not want to be good neighbors. They park their commercial bright green trucks in residential zones where their technician lives in Aurora on Fraser Court. They are not working on a home, the technician parks the vehicle illegally and has been cited but they don't care. Do not use this company as they actually don't care about our community.

We are going through the experience of relocating my mother due to her declining health. I called Cooper Heating & Cooling to have central air installed for her because she cannot be without it. The owner Tom came to our home within 48 hours to give us a quote. Tom was also respectful of the Covid restrictions and wore a mask the whole time. In addition other companies that we called just did a drive by and gave us a price without even seeing what type of equipment we had. Tom came in and spent time walking through our home, looking at our furnace, electrical, vents, etc. because he wanted to make sure we had the right equipment so they wouldn't begin installing and have to charge us more to update any heating or electrical components. Tom also took the time to explain the entire process and answered any questions we had. He knew we were looking for a quick installation because of the transition with my mom and were able to accomodate with no problem. The installer Chance Burnett was the lead of a team of two. They arrived about 9:00AM and worked tirelessly all day through 6:30PM. Chance came across an issue with our thermostat near the end and because it was something that wasn't discovered during the quote the owner replaced it for us without charging us extra. Chance had to run to the warehouse to get the new thermostat causing a longer day for them but the attitude and professionalism of his team was exceptional. They did a great job explaining what was happening along the way. They were both respectful of noise and minimized distractions while my husband and I are required to work from home due to Covid. After installing the new thermostat they took the time to assist my husband in trying to figure out the details with programming it. When they were finished they cleaned up so well you would never have known they were there! We are so pleased to work with a company that has integrity and gives above and beyond to their customers. Thanks Cooper team!