Big R Stores - Cortez Ratings
About Big R Stores - Cortez
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Big R Stores - Cortez Working Hours & Phone & Addresses
 | Address: | 1319 E Main St, Cortez, CO 81321, United States |
| Phone: | 19705645952 | |
| Website: | http://www.bigronline.com | |
| Department's Webpage: | http://www.bigronline.com/ | |
| Working Hours: | Sunday: 9am-7pm Monday: 8am-8pm Tuesday: 8am-8pm Wednesday: 8am-8pm Thursday: 8am-8pm Friday: 8am-8pm Saturday: 8am-8pm |
| Latest Testimonials | |
| Stephanie Bowden | We regularly shop at Big R in Cortez but, after our experience today, we will no longer patron their store. We wanted to purchase a chainsaw, the first one they provided wouldn't start so they sold us another. To make sure we received the correct saw, we tried to start it outside the store. The saw wouldn't start. When we took it back seeking assistance they took it to the back to troubleshoot the issue. The manager shouted at us and accused us of breaking the saw. She then refused to allow us to return/exchange the saw and wouldn't get the saw from the back of the store nor allow us to retrieve it. I have never experienced such a lack of professionalism or candor much less from someone in a management position. Customers around us looked horrified at the behavior of the manager and her loud, rude, irrational accusations. Finally, the man in the back who was looking at the saw confirmed it was malfunctioning we hadn't broken it or caused the issue. The manager never apologized to us. We will never return to this store and will shop at IFA instead. It's unfortunate that the behavior of one manager should ruin our experience. I understand the stress of retail work and empathize with the staff especially with our current situation but this treatment was completely uncalled for and inappropriate. I've got a call in with the Regional Manager to report the issue but felt I should add to the chorus of other bad Google reviews so that others can avoid a similar experience. |
| Bob Bates | Great service and friendly staff. Addressed my needs immediately and had me back on the road quickly. Highly recommend. |
| Lynn Bonelli | The cashiers are fantastic...so super friendly every time I've been there. Pretty nice selection of feed and supplies but do your research at home. So far I've not found the advise from staff regarding animal care to be helpful...at all. |