Metro-Rooter, A Wind River Environmental Company – Roofing Contractor in Jacksonville, Florida

Cindy, the office staff person that took my call was extremely friendly and helpful. She set my appointment for the next morning and as promised I was called by the driver 20 minutes before arrival. Rob, the service technician was also extremely friendly, knowledgeable and very professional. Since we are dealing with the current pandemic he maintained social distancing and wore a mask to protect us both. He did an excellent job and quickly found the cap to the septic tank, pumped it out, flushed the tank out very well and then explained the benefit of using their bio-chem product to prevent sludge going into the drain field which would cost thousands of dollars to repair. He also recommended another product to keep the system maintained and healthy. I would highly recommend Metro Rooter if you require this service.

Just had David Wilson come out and pump our grease trap at the Loop Pizza Grill on Wells Rd as part of our monthly maintenance. He did a great job and found a line that needed extra attention. He spent that extra effort making sure our lines were running properly and we can't thank him enough. We would love to have him as our regular operator, once a month!

Both of the techs that came out were absolutely great. Rob the pump truck tech was punctual and had to do a lot of work in a very short span of time, cordial and professional. Mike Small came out and replaced the sump pump. Great job on both. Diagnosed what was needed and done! Kudos to both!