Douglass Restoration Inc. – A Roofing Company – Roofing Contractor in Port Charlotte, Florida

From start to finish everyone involved with the company that we dealt with was very professional and friendly. Will use in future if needed for sure. Highly recommend this company for your roofing needs.

This company did a roof on a home I own in August 2018.

Where to start.... I called Douglas Restoration mid to late February about coming to take a look at my roof after I heard a big branch land on my roof in the middle of a windy night. In the beginning, they were extremely motivated and quick to respond. Cameron came out, promised me there was sufficient damage, "easy claim" and "we deal with your insurance company all the time." I filed a claim. There and on the spot in front of him. Because this company is there "every step of the way." After the phone call, Cameron informs me that when the insurance adjuster calls and makes an appt, that he 100 wanted to be there and make sure he pointed out everything needed to get my claim approved. Guess what? Cameron never came. He agreed to be there via text and just proceeded to never respond to me again. The adjuster told me there was not sufficient damage big surprise, and that a test on the tiles or whatever could be done immediately to show otherwise. Called Cameron. Nothing. 2 weeks go by.... I call the number here on a google. "We are so sorry, this is not okay, I will contact the supervisor of the area and they will deal with you directly." Another 4 weeks later.... nothing from anyone. Today, I get a call and text from an employee named Bonnie. Promising all the same stuff as Cameron who is no longer with the company. Saying how completely normal it is to go up to 90 days without hearing from anyone. Really? It was your companies job to initiate the next step to counter the adjuster. Since then I lost 2 different friends who has interest in having their roofs inspected they promise you 500 dollars off your roof per person. For obvious reasons they have no interest after asking me for weeks how my experience is going. To follow all that up, my insurance company sent a letter saying they won't be renewing me once the contract is up. Big shock. Overall this was a foolish and wasteful experience. Just another victim of seeing a facebook advertisement.

Steve and his crew handled and completed my large reroof shingle job in a timely thorough professional manner. They protected my driveway and shrubs, cleaned up daily, and did what they promised to deliver. In fact they exceeded it by doing things that were above and beyond their scope. I highly recommend them.

I was preparing to replace my roof and Douglass Restoration identified wind damage I was not aware of. I initiated a claim to my insurance company and it was paid. Cameron and I agreed on repair and contract was signed. I figure I saved about 10K even after paying my deductible. I also had additional work done at a great savings as well. I do recommend you at least let them take a look. Easy to work with great communication and punctual to meetings.