The Roof Depot, Inc. – Roofing Contractor in Sanford, Florida

Working with this company was a complete nightmare. I was promised a new roof in 6 weeks and it took all together almost a year. I wish I had the money to cancel the contract but I would have been out thousands of dollars doing that. I knew I hired the wrong company when they couldn't tarp my roof correctly to stop water from getting in. They had to come 4 times to tarp the roof. All while waiting for a new roof the mold and water damage spread in my bathroom. I had the added stress of having my old roof when Irma hit. I had to plead with them almost in tears for them to make sure that the tarps were secure to prevent further water damage to my home. My husband and I ended up on the roof trying to secure our roof as much as possible since they didn't want to. After Irma our roof had substantial damage they needed to be addressed right away. It took me several phone calls and getting Todd from channel 9 news for them to even start caring. Once the threat of a news story about their company, was there finally some progress but still I wasted countless hours having to keep up with them to make sure they were doing what they were suppose to be doing, it was like having a second full time job. They actually never finished the job I ended up paying out of pocket for a new chimney Cap because after a year they decided that they don't work on chimeys if they would have told be that sooner I would have fixed it way sooner and not wait for them.

Extremely unprofessional. Brett is THE typical sales guy and will say anything to get you to sign the contract and fail to deliver on what was discussed, and then disappear and avoid contact for months. I desperately had to beg to get in touch with his superior through their general phone number which was frustrating, as it is basically a call answering service - again, poor customer service. Brett assured me the rotten wood fascia would be replaced, however, claimed it is "out of scope" and he has decided to not replace it. They somehow managed to nail the pieces together in an effort to stabilize the rotten wood. There are random tar patches left on the sides of my house, which again I was promised would be cleaned and still have not been. Unreliable and not trustworthy. I would NOT recommend Roof Dept to anyone. Very disappointed.