Fletch-Barney, LLC – Roofing Contractor in Marietta, Georgia

John and Galin came out to fix my clogged kitchen sink. This is the first time I've used a plumber so I had a lot of questions about the process and I was also concerned about the cost. The person I made the appointment with wasn't very patient answering my questions, but Fletch-Barney is an approved vendor for my complex so I took a chance with them. John and Galin were professional and patient with me. I asked John to tell me if there's anything they're going to do that will cost me extra money, and he did exactly that. There were no surprise charges at the end! apparently, if they have to use any expensive specialized machine to fix a problem, they will charge you for the use of the machine. Because their minimum charge is for an hour, and my sink was fixed within 40 minutes, I had them check out a leak and my bathroom sink and they were happy to do so and gave me some advise. I appreciate John and Galin for making my first plumbing experience painless.

I am so happy with this company! I have paid two "less-expensive" plumbers to "fix" my plumbing issues, only to have them come back. Fletch-Barney fixed my problem quickly and I have had no further issues. I wish that I had gone to them first!

I was recommended to use this company last week so I was excited to work with them and have my plumbing issues fixed! First off, they showed up without any prior information and didn't have the equipment to do the work that I called them for. Secondly, the woman who answers the phone quoted me an assessment price 1 week before our service date. An invoice was not sent to me to verify what was discussed so naturally when the service men came to our house, they told me a different price. When we called the office, the same women had the nerve to argue with me about the price she quoted verses what we discussed the prior week. Now whether she just didn't explain their fees well could very well have been the case however, her lack of understanding and unwillingness to work with the customer couldn't be denied. She demanded that I pay the amount with little care about the misunderstanding. The only reason why I gave them 2 stars was because Jeremy and his associate were kind, apologetic, and very helpful. My advice, find a company who cares a little more about customer service because those are usually companies that you can trust. If you decide to use Fletch Barney, make sure they send you a quote so all parties are on the same page.