Prairie Home Alliance – Roofing Contractor in Washington, Illinois

Have used them in the past with great results. But called for a bid and no one called me for over a week wanting to schedule a bid. I understand waiting weeks for work to be completed, but not waiting over a week for an estimate. Hired a different contractor and works taking place right now!

Canceled initial appointment after confirming a date and all “all our products arrived”. Called to cancel appointment two days later saying “all of our products are not in”. Vac day wasted. Moved out installation date and arrived with broken sink and glass doors designed for a shower, they were installing a tub... put off a full week while we wait on the correct, unbroken parts to arrive, but the shower was done. Shower pressure is minimum, cold water. Thanks! So, to date, no sink, no vanity, no lights in my only bathroom. We had a two day work time estimate. Called with concerns, but was only given excuses/reasons why it won't work. He did offer to get someone out to hang a light and correct the tub, but honestly too frustrated and told him forget it, see you in a week when our stuff is in. Now in the process of hiring someone to fix it in the mean time that can do what they say they will do. Good installers, manager is incompetent and hard to work with. I don't want excuses. I want it fixed. We payed their inflated price to avoid sub-standard service, yet here we are. Garbage.

David Russell knows his stuff! He is the Woodfront Kitchen expert!! Answered all of our questions, and explained thi gs so we could understand! He is honest and trustworthy!