Paitson & Son Home Improvement – Roofing Contractor in Brazil, Indiana

I had a great experience with Paitson and sons. We had a new roof on the house and garage and new siding and a couple of windows on the house. Steve has a great crew of workers. Extremely nice and personable and hard workers. Steve checked on them several time throughout the project and kept me updated on everything. I will definitely use them for anything else I need in the future.

I had my house roofed in February 2016. I paid 11,000. It leaked every time it rained through July. Every time I called them they did come, except July 4th weekend when the rain came down in buckets, and I had to sit there with buckets and pans, keeping it bailed out, but they didn't seem to know what to do to stop the leak. Finally, after the holiday weekend, they came up with a solution. It did stop the leak, but you can see their solution from the ground. Since they said that they had no other ideas, I didn't know what to say. I wasn't ok with it, but I figured that I would spend the rest of my life here, so let someone else deal with it when I am gone. But I did have a couple of knowledgeable roofers take a look, and they said that the work was done wrong, and I did not get what I paid for. They also said that this short cutting of the roof is very common in this area, and the roofers who do this need to have their license pulled. But now, I need to sell my house because of zoning ordinance that is going to lower property values, and I have found out that their solution will not pass the inspector. I also discovered that the reason that it was leaking was not because my house was old, which is what they claimed. It is because they cut the material to short. They also took advantage of me by not doing the work around the chimney the right way. They short cutted to save money. Now either they really don't know how to roof a house, or they weren't about to tear it up and do it right, which is what is required to fix it. I am not going to pay for this repair. I let them know that what they had done was not acceptable now that I am selling the house. One of the owners called me at 7:30 at night, saying that he had no reason to answer my call, but that he was doing it out of concern for me. He kept me on the phone for over a half hour making excuses, and blaming me. The minute I hung up I realized that he had recorded the conversation. I called him back immediately and couldn't even get a connection. So I emailed him and asked him if he recorded our conversation. I said, "if you did, don't reply to the email. I did not get a reply. This area of the state is known for any type of home repairmen taking advantage of women, and this is no exception.

I have used Paitson & Son for home improvements over the last few years: roof, guttering/soffits, and most recently, a window enlargement with new window. They and their staff are always friendly, courteous and prompt. If there's a question about their work, just ask and they'll provide an answer I'd had questions about new roof, mostly about materials and process. I think their prices are reasonable - they underbid two other companies for the roofing job and also explained to me the reason they were able to do that. I recommend them.