Five Star Roofing – Roofing Contractor in Hartford City, Indiana

Five Star Roofing did our roof in March of 2019. I had resolved not to leave a bad review after getting our lawyers involved and dealing with their owner who is the most unaccommodating and aloof business owner I've ever had the displeasure of dealing with BUT I keep on getting sales calls asking if we want them to come do our roof based on the quote they gave us last year. What a huge indicator as to the lack of communication and care within the Five Star Roofing team. I've now decided to leave a review because I've been reminded MULTIPLE times via their sales calls we just received one yesterday AND today that our roof was done shoddily at best and they clearly don't seem to care since the owner can't even be bothered to tell his sales team to take us off the list. On the first day they were to arrive they were a no show. When I called and spoke to the administrator after no one from the company reached out, she explained the truck had broken down and she was so sorry but they'd be out the next day to begin. Not a problem, stuff happens. When the crew came out the next day they began their work and never consulted with me before beginning the work. It turns out the work crew does not communicate with the business they are working on but rather the Five Star administrative team does. Again, not a big deal as long as I can communicate with SOMEONE. I TRUSTED this contractor to do a good job. When the roof crew left after being here for a week due to weather I checked on the roof to see how it looked. My heart sank when I realized there was tar over spray on EVERYTHING. They did not cover the AC units that I trusted them to cover ruined AC units pictured. Why did I trust them to cover up the AC units? It's contracting 101! Additionally, their contract states that the sunburst aluminum coating was to be sprayed on the roof after the minimum 60 days of curing time but was applied the next day after they finished spraying the coating. This is a very long story made short and my hope here is to save anyone else the awful experience and let down we experienced with this company. They could have turned this experience around by listening to our concerns, coming out to actually see the finished work they never did after multiple asks to do so, and working with us. Please don't choose them to do your roof, you will only feel jilted and disappointed.

Easy to work with and good customer service. Great product at a reasonable price.The roofing crew did an excellent & professional job installing the new roof. Highly Recommend the company!