Rocklane Co. General Contractors, LLC – Roofing Contractor in Indianapolis, Indiana

I used this company to put a roof and siding all my house wonderful management great employees great service

Right now I would give zero stars based on my most recent experience with Rocklane. I have worked with them in the past and have been very pleased. However, I have been trying for over a month to get them to respond to my request for a roof repair. I have left several telephone messages. I just keep getting told that someone will call me and the lady who answers the phone says she doesn't make the schedule. If the company isn't interested in doing a "roof repair" just tell the customer!! I wouldn't have been a repeat customer if the work wasn't quality but it is the customer service that keeps bringing customers back. Based on this experience, quality work or not, if you don't have time to return a call then the experience as a whole isn't worth it. To me it says that the company doesn't place customer satisfaction as a priority unless it is on a high dollar job, meaning repairs aren't worth their time. But my job could have been high dollar if they had just responded to me and come to my home for an inspection. I mean my home is literally 2 minutes from their new shop.

Very efficient and high quality work. They finished my roof in a day, despite the steep slope and size. Everyone I talked to at Rocklane was very professional. All my questions were answered quickly, ie within 24 hours. Our previous roof was in bad shape after 10 years because the last roofers cut corners. Rocklane does not cut corners. They even cleaned up the site well. I haven't found so much as a disgarded nail in my yard. I highly recommend.