Haven Exteriors – Roofing Contractor in Mandeville, Louisiana

After we had a tree fall on our house, we started to call around for a roofing company. After Chris came out and gave us an estimate I knew we were going to use Haven. Chris was knowledgeable about the business and worked with the insurance adjuster to our satisfaction. The roofing work was 1st class and the crew finished quickly and cleaned up after the job was completed. I will be recommending Haven from now on.

Top notch professionals from the first call to the final nail. Chris, Ryan, and their team fired on all cylinders. From working with my insurance, to delivery of a new roof, I could not be happier with the communication, attention, honesty, value, and quality.

First, let me say that I'm giving 3 stars as an overall rating. The quality of work that was actually done was very good. I'm giving 3 stars for some poor/slow communications, as well as a lack of attention to detail regarding cleanup. I first called Haven Exteriors on 3/12/20 and was very pleased that Ryan came out that afternoon...so far, so great. We went over what I was needing done mainly redoing siding on my 10'x12' shed, rebuilding my rotting shed doors, and a ramp for the shed entrance. He left after about 20 minutes, saying that he'd "have something for me next week". Fast-forward to 4/15/20 over a month later and I get an e-mail with an estimate consisting of 5 lines. Apologies were given because of Covid-19, but I had received zero communication regarding anything. I was actually in the process of obtaining more estimates, because I hadn't heard anything from Haven. We exchanged a couple of more e-mails, because I wanted to be 100 sure that treated wood was being used for the doors & ramp. I was assured that would be the case, and on 4/24/20 I sent Ryan an e-mail with the OK to do the job. I advised that they were welcome to start anytime, because we've been home every day due to Covid-19. Fast-forward to 5/2/20 and the crew show up to do the job. No heads-up, they just show up to work. I'm fine with them showing up to work, but we received no confirmation of this...just a doorbell ring at 7:30 a.m. on a Saturday. Again, the job the crew did was very good. The next day, my kids ages 12 and 9 start finding tips of nails around the front of the shed...they probably picked up 2 or 3 of them and showed them to my wife and I. I then went out and found a couple more, all in plain sight. The tips are all from the crew cutting them off after attaching siding to the newly constructed doors. Fast-forward to 5/10/20, and I'm able to get a metal detector from a relative and guess what else I find?? See the photo I've attached to this review for the answer. Over 30 more pieces leftover from the job, including 15 nails, and several nail tips...all from the area in front of our shed. Many of these were in somewhat plain view, but the metal detector thankfully found them, as several of them were rusty. On 5/13/20, I notify Ryan via text message about this. No reply, so I re-text on 5/14/20. He replies later in the day saying "I need to get me one of those metal detectors!". No concern about what I've found left behind by his crew. He goes on to say that they try to use a magnet to pick up as much as they can. Now, I can understand missing a select few with a magnet......but over 30?!? I even added that several of the nails/screws/nail tips were seen by us, before using a metal detector. No more text message replies were received from Ryan. I then call Haven's main office number on 5/18/20, and ask to speak to a manager or supervisor. I was told "that will be Ryan or Chris", but neither of them was available at the moment. I left my name and number, requesting a callback from Chris, as I didn't want to speak with Ryan any further. It has now been over 72 hours since I left my message for Chris, and I've heard nothing. Very happy with the work done. Very disappointed with the customer service regarding the poor cleanup after the job was done. Also disappointed with the slow communications in the beginning, and the poor lack of communications after the job had been completed.