Mid-Coast Energy Systems Inc – Roofing Contractor in Damariscotta, Maine

We recently had a Mitsubishi mini-split heat pump system installed in our home by Mid-Coast Energy Systems. The installation team Nick, Dylan, Justin, & Mick accomplished the task in a timely and highly professional manner. There was no wasted time on site by this crew. They were punctual, courteous, and strictly observed the requirements to wear face masks & maintain physical distance during the current Covid-19 issue. Nick was very helpful in answering questions about the system and explaining how to use it. We are very satisfied with the installation process and look forward to using our new heating & cooling system. Mid-Coast Energy was recommended by a friend and we would be happy to recommend them to anyone considering them.

I recently had a toilet replaced with a low-flow right height style. I never thought I'd know this much about toilets, but it was worth it. Installers were super-efficient, pleasant, and careful about protecting floors. Katie and the other office staff were professional and very helpful. Have to say, I love my toilet!

Came home to a flooded basement, found the source and our first call was to Midcoast. It's 9pm so there's a fee of 150/hr, obviously fine, just help us! The technician shows up, nice kid. He snakes the drain that's flooding everything, but the snake isn't long enough. That's the only tool he has apparently. He and my husband search for the outlet outside and spitball ideas back and forth for an hour and a half. No solution is proposed, no offer to maybe come back the next day, nothing, but we pay the guy. Our basement is still flooded mind you. So I, instead of posting a review, message the company to explain the situation and my frustration, hoping they will make it right in some way or at least help with a solution from someone with more experience maybe. The lady apologizes and says a manager will be in touch. Well first thing this morning my husband gets a phone call from the service technician himself basically saying your wife wrote my boss about me and he starts defending himself up and down. No manager reached out, no credit was given back, just the employee himself defending his actions. Seriously unprofessional from a company to have the employee, who did nothing wrong other than lack experience and knowledge, call the customer and harass them. Now we have another company on the way who also charges the same 150/hour fee we paid this kid. Seriously disappointed in the way this was handled on their end. But would not recommend.