Colby Bachtell LLC – Roofing Contractor in Hagerstown, Maryland

This company did an excellent job, start to finish!

This company is very disorganized. I believe that it is due to too many jobs and not able to keep track all of their crews. When installing our roof, we had it in the contract to install new drip edges. When asked about it, one of the crew stated they were told by the office not to install it. There is a language barrier since the majority of the crew is spanish speaking which makes communication difficult. We called Colby and he stated they would tear the old off drip edge and replace with new. When they tore off the drip edge, it meant tearing back the new shingles and in the process tore off some of the ice shield. This could have all been avoided if it would've been done properly in the first place. They have been called out a third time to replace shingles that they tore when replacing the ice shield and shingles that were popped up near the flashing. Colby stated he would do whatever it took to rectify the situation and he did; however, when he came to the house he was on his phone and did not speak to us. They were not careful when tearing off the old roof and damaged some of our landscaping and scratched the front storm door. If someone hired this company, I would suggest you stay on top of what they are doing.

Can't say enough about his service! Used him 4-5 years ago for a flat roof repair, exceptional work. Even helped me in a jam on non related job. Highly recommended.