Tri-County Roofing & Sheet Metal, Inc. – Roofing Contractor in Westminster, Maryland

Needed siding and a roof for the farm's cattle building. They even made special arrangements to work around the farm's schedule and came out on the weekend. They were very professional. What they thought was going to take two days only took one day. This job has prompted me to use them again for our main shop's roof.

Absolutely terrible customer service. Even though they hold a 15 year warranty on a residential roof they installed in the past - they'll yell at you that 'We no longer do residential work!' and bill you to have someone come out and look at a roof for 15 minutes and say the leaks aren't the result of their work. They couldn't wait to get out of the warranty, when someone else with good customer service and who wants the work, did the repairs. Horrible experience. Horrible customer service and the people who answer the phones are obviously coached to respond the way they do.

From an ex-employee's perspective, let me give some feedback on this business and how it runs; maybe it will help you make a better-informed decision when choosing a roofing company. Between my wife and myself, we have over 15 years working with various Carroll County roofers. This is the only place in our experience that tells its employees to walk around the roof for an hour and find something small to fix because "that's all they paid for". I was instructed to just "throw sand" on leaks and not report further damage found because "they can call back when they have more leaks". I was routinely sent to businesses who claimed to not even have scheduled an appointment, and some of the other employees, including the repair supervisor, do side jobs on company time. I would not call this quality work or trustworthy behavior and highly suggest Brothers, or Roof Right if residential.