Root-O-Matic – Roofing Contractor in Crystal, Minnesota

I have been a Lic housing inspector for 26 years there is only 1 company to call .Al is the best,this company always will do whats right.Al is 3 for 3 when it comes to fix my drains.Try them next time

This is the second or third time in the last 20 years that we used Root-O-Matic and once again they arrived when they promised, they cleared the drain quickly, and the tech, Al, could not have been any more pleasant. In fact, Al was the same tech that came to our house more than a decade ago, the last time we needed a drain cleared. Their charges have always been more than reasonable and we never felt pressured to spend more than necessary to fix the issue - no high pressure up-selling for other services. At this point, we would not call anyone else for drain clearing needs and we could not recommend Root-O-Matic more highly.

Our downstairs bathroom, kitchen and utility room had been flooding with sewage backup any time we used the dishwasher, washing machine and toilet. First visit the technician unclogged our toilet, and in doing so broke the valve to turn toilet water on and off, but said the flooding problem had been fixed. Cost 250.00. Fast forward a month, my downstairs floors are covered in sewage again, with no way to turn off the toilet water. Technician comes out, says it's the same problem and “fixes” it again, as well as replaced the broken valve from previous visit. Charges me 90.00 for the valve he broke! Fast forward another month, same issue. Now I'm 30 towels and 350.00 down, different technician comes out and finds the root of the problem is a clog in my tank. Says he fixes the problem, and attempts to charge me another 250.00. As I asked how he expected me to pay again for service they failed to appropriately fix two times in several months, he cuts me off, storms out the door and yells to never call them again. Good riddance. Don't use these folks.