Gateway Sewer & Drain, Inc. – Roofing Contractor in St. Louis, Missouri

The plumber showed up over an hour past the four hour window they had given us. He was disgustingly dirty soiled shirt and smelly: he kept saying he couldn't smell what we were smelling because he smelled that way himself. He could not find the problem and told us we needed a smoke test. He said someone would call us to schedule that. It's been over a week and no one has called. They were efficient in their collection of our money and that's all.

No, no, a thousand times no. Hired them to clear my drains after a plumber found water in my drain. The tech snakes out my lines and left a huge mess. When I asked if he was done, he said yes and I asked him to clean up the mess. He was hesitant to say the least. Called the receptionist about this mess issue and no response. A few months later the drain backed up and called another company. New company found he did not do his job at all and was not thorough. Called gateway and the service manager returned my call to talk to me and then promised to call back. No response. Hire them if you want to burn 130. Or I can light it for you.

DO NOT USE THIS COMPANY!!! They say they are cheap compared to other companies, well there is a reason for that...not once but twice had to have them called 200 each time, and said they fixed the problem. When asked why they drain backed up I was told some bs excuse that my pipes “were in rough shape” and because of this could not get a camera down there to find my clean out. This wasn't true at all!!! When I called the second plumber who came out, he basically said that I would need to repair my pipes under the house in order to stop it. FALSE! I called a different company who was recommended by a friend and he came out today, flushed everything out, got a camera in there, and you know what? FOUND THE CLEAN OUT! Imagine that, pipes are in good shape and the problem is now fixed. AGAIN, DO NOT USE THIS COMPANY!!!