Total Construction Services – Roofing Contractor in Omaha, Nebraska

We needed to complete fix the basement after flooding ruined it. The workers were always courteous, even jumping my car once! The job was beautiful and completed on time. I had trouble picking a floor color. They were very kind and patient with me. I would recommend and use again.

I have never been more disgusted with a company and its owner, Kevin It took just over 2 years for them to break ground on our project, thanks to the lying estimator Chris. The fact that an owner could be unaware of this project and just let it sit for that long without questioning it is beyond me. Once they started work they said it would be an 8 to 12 week job, it took almost 6 months. Not to mention when they started the work, they had a permit to break ground and we were told all was good with what we wanted. Turned out, that was completely false. Nothing was built the way we thought it would be. We were told one thing then got a call after they started saying the city would not allow it. So we were stuck since the work had already began. When things were going Kevin's way in the beginnig things seemed ok, but when we started noticing issues he became unresponsive and when he did respond he was rude and hostile. It was a terrible experience, so incredibly stressful for my husband and i, and I would never recommend using this company. Side note, I've looked through some of these other reviews and I'm always suspicious of people that give 5 stars to a company that have only reviewed them and no one else. I saw at least 6 reviews where total was the only company they reviewed. And Total Construction has only replied to my review on the BBB, saying they want to sit down and talk, that we have a outstanding balance, and they apologize to us and say they want us to be pleased with their work. That is what I call narcissistic behavior. They will respond to a BBB review but won't call us... not to mention they were given a packet of pics and a statement of everything that happened. I have included just some of the pics of things we have had to deal with and we had to ask them to correct these things. When we did show concern, we were not met with kindness and apologizes from Kevin, it was frustration and annoyance.

Our Experience was great from the beginning when they helped us with updates to remodel our kitchen. They gave us better ideas then we presented and stayed well within our budget. We were referred by a friend and were pleased with their professionalism and craftsmanship. The sad part is their reviews were not all good but we went with our feelings on how they presented themselves. We love their work prior, felt listened to during the process, appreciated how clean they kept our project and we will use them again!