Allstate Roofing & More LLC – Roofing Contractor in Rochester, New York

Over a year ago, I contacted this company for an estimate on a roof fix..... flashing around a chimney and skylight. I only heard from them when they did their once in a while email blasts to ask customers if they decided to go with someone else. I gave them another opportunity to give me an estimate last week.... haven't heard a thing. I guess they don't need my business? Or maybe the job is too small. In my world, any job is an opportunity to gain a customer and have that person recommend to friends. And roofing is one of those jobs that people ask their friends and family for recommendations. I will definitely tell everyone I know to stay away from this company.

I was quoted a price for a 1 day roofing job. Was told that said job could take up to 2 days depending on weather and difficulty of the project. The entire project from start of construction to finish was 15 days. During the length of the project my yard was left in complete disarray. The laborers that were physically working on the house left cigarette butts, lunch trash, and all debris produced from the roofing project where it fell off of my roof on my property, as well as my two neighbors properties. The debris included anything from old shingles, new roofing materials, to nails and staples, completely surrounding my house. There was no daily cleanup as stated in the signed contract with the company. The final product was also sub-par and was not inspected by any managerial position until I had to contact them directly and ask for an inspection with myself present. In addition, debris continued to be present around my property as well as clogging my gutters which caused issues with draining properly during inclement weather. After the extended project, several do-overs by the company, and personal work done by myself with cleanup, I was delivered a bill for the entire quoted price, which I paid timely- I do not thing that should have been the case given the fact the project took 7 times longer than quoted and that the level of unprofessionalism was astronomical. At the end of the 15 days the final product does seem to be adequate and my property is acceptably clean- which took an extreme amount of communication to get done. If it was a rating based on final product I'd be giving a 4/5, the process 1/2

Joe was very knowledgeable and thorough. He made sure we understood everything and took care of repairing a leak we had. We chose the GAF Golden Pledge limited Warranty to give us a worry free roof for at least the next 25 years. Would definitely recommend them. "