Emergency Response & Renewal – Roofing Contractor in Graham, North Carolina

Awful experience - use them at your peril. My kitchen remodel project was a constant struggle. Crews would show up without materials or tools. Scheduling texts would come the night before with frequent cancellations the middle of the next day. They missed the countertop deadline despite my frequent reminders and I was told by their scheduler Tom Edwards that "customers don't dictate their schedule"! I was without kitchen access for 43 days yet the kitchen was small: 8'x12', 15 linear feet of cabinets. The only nice thing I can say is that they had some good people. But they were constantly teaching guys new skills on my job! i.e. training a young drywall tech to be an electrician!!!I think their problem is they've taken on too much work for the crews they have. Awful, just awful experience.

Worst remodel experience we've ever tried to get through. We finally gave up and went with another company. Gotta laugh to think that T. Edwards gave himself such a high rating for his kitchen remodel. Guess Tom Edwards, the scheduler for ERR, was so busy with his own personal job he forgot to schedule for the customer. Terrible, terrible customer service. Unless you want to live without your shower for a month forget this business.

ERR is amazing! They are professional and caring. This is my first experience with a water emergency, and I truly lucked out having them. We had three different teams of theirs throughout the process dry out team, ceiling team and carpentry team and each one was a pleasure to work with - they all did excellent work, but most of all they each cared about making sure we were informed and comfortable throughout a stressful process. The owner called each step of the way, and also visited our home to let us know how the process would work. There was nothing hidden, no surprises. Again, I cannot say enough about how wonderful this stressful situation turned out to be. I give them the highest recommendation.