Gutter Helmet by Harry Helmet Northeast Ohio – Roofing Contractor in Berea, Ohio

I will preface this by saying the people in charge when I had the gutter helmet installed in August 2019 were not professional. I had a lot of difficulty getting the job scheduled after multiple delays. They finally came out and do the job however left some scraps in the bushes around the house. Afterwords there was leaking at one of the gutter seems that was significant, leaving puddles. I called gutter helmet in the hopes that they would make it right and I called in April 2020.. I was not hopeful given my experience in August 2019. I spoke to Andy who is the new person in charge. I couldn't have been happier with his responsiveness. He sent somebody out within a few days of his call. After a significant rain I noticed it was continuing to leak after they thought it was fixed. I called him back again and again he was very responsive sending two people out one more time I met the guys at my house. They were able to find the issue and fix the problem and now for the first time after heavy rains there are no leaks. The product works as stated. I believe if you're considering putting this product on your house you should I think the company under the new management Andy you can't go wrong. I almost never write reviews so you know if I'm writing one I had to have a good experience. I believe the product is good but you need the people running the company to be responsive otherwise if you run the troubles you're out of luck. I would hundred percent would put this product on my house again.

DO NOT WORK WITH THIS COMPANY!!! They are the most poorly run business I have ever worked with! The salesman was very nice and charismatic...but he is a snake oil salesman! He made a ton of promises that were not delivered on. I waiting months for installation and only got on their schedule after calling and calling. They were supposed to notify me a day in advance when they were coming to install. They didn't...they called me at 10am while I was at work to tell me they were arriving by noon - I'm at work...I can't just drop everything and leave. So no one was present during installation to check their work. Now 5 months later I have a problem with the gutter and again I can't get them to resolve it. Scheduled an appointment for repair - they never showed up! Now I'm calling and calling again and can't get answers. They claim I wasn't on the schedule. These people are idiots ! Don't waste your hard earned dollars with a company that doesn't have any integrity - I'm sure there are better companies, with better customer service out there.

Despite the issue of the salesman misquoting the total footage of Gutter Helmet, the product is fantastic and alleviates the burden to continuously clean out the gutters. This is also a nice perk for when we sell the home for the next home buyers! Overall, well done.