Rooterman of Columbus – Roofing Contractor in Grove City, Ohio

Their site says 24hrs but it took them 4 days to come out for a call. Their excuse was that they were out of the office for the weekend. The appointment window was 1pm-5pm. The tech didn't arrive until almost 6pm. When the tech came out I explained that the water heater pilot light had kept going out. He didnt check any lines or open up the panel to check the components. He simply lit it again, said that it was fine since it stayed on almost 10 minutes. The same night the pilot light was out again.

7 times I had a scheduled appointment. 6 times no one called and no one showed up. 6 times I had to call them to find out what was going on. 6 times I was told they rescheduled the appointment without communicating that with me. The technician was great. The owner/manager was unresponsive, unhelpful, and does not know how to run a business of any sort, let alone one that deals with customers and schedules.

The company was dispatched to fix my furnace from my warranty company. He showed up late to the appt, introduced himself as the plumber. Diagnosed it as a bad igniter said he had to order and would be in touch in 1-2 days. Took about 5 days still no call. I had to call him, voicemail was full. Sent someone else out, a completely different company. The guy said the igniter was fine and diagnosed it as a bad gas valve and bad board. I told the warranty company i wanted a second opinion. Come to find out, it was NONE of those things. The next company had it fixed in one quick service call.