Father and Son Building and Remodeling – Roofing Contractor in Toledo, Ohio

Husband set up an appointment for a specific day/time. Called 2 hours later to revise the appointment time as something had come up and the man hadn't even remembered that they'd spoken to begin with.....2 hours previously. Odd, but in the grand scheme of things, no biggie. Husband dealt with him when he came out to look at the job. Day came to pay for his services but I had a feeling that he wasn't clear on exactly what we needed from him construction wise; not his fault, my husband was not completely clear. Again, no big deal, but I'm glad I caught it. Called him to explain precisely what we needed from him and sure enough, a lot of things needed to be changed with the original quote including a substantial price hike/parts of the quote he could not give over the phone. Said we would essentially need an entirely new quote because the old one was nowhere near what we needed. Asked him when he could come out to reassess the parts of the job that he said he “needed to see in person” due to the new info, and he said he couldn't come out again. Asked why. He said “no need, just tell us when we start to actually work on the house”. I explained to him that I wasn't exactly comfortable with that and wanted everyone on the same page before I handed him thousands of dollars, not to mention the fact that we basically have no idea what we're looking at now price-wise. He got extremely upset with me and told me I was “treating him like a crook when it's not him that's the crook, it's everyone else that is.” I was so shocked that the conversation had taken such a bizarre turn and asked him if I'd offended him because that wasn't my intent, I was simply protecting myself and my investment. Plus, that's how normal business works. You give a quote for a job, right? Again, we're talking thousands of dollars here. He said I had offended him and that “I should just trust him since he has been in business since early 2000s and has a BBB rating of A+.” I again apologized that he was offended and explained to him that I still needed a brand new quote since so much had changed with the original one. He got frustrated, told me “no”, to have a good day, then hung up on me. I'm not sure if he has early Alzheimer's or what, but that was the strangest conversation/experience I've ever had. I can't rate his work because he didn't do any for me, but buyer beware, this man is wonky, extremely impatient, quick-tempered, and aggressive when it comes to communication. It's almost sad in a way.

Very rude when I called back about a quote after a month. Said they called, but I never got a call or a message. Unbelievably rude when I was questioning whether they had called. I certainly will not be recommending this company for any work. You would think when you are asking someone to do a job that will cost thousands of dollars they would find someway to contact you when they have your address, phone and email. Totally unacceptable that after over a month they can be rude to a customer that just wants to get a job done. Sad. Two thumbs down for this company. Not that they care apparently!

Owner was a real jerk.. Just called politely to get a quote and said he was 8 weeks out on doing work. I said that would be fine. He said he's bowing out because he felt like I was wasting his time. Very rude and bizarre. Why even take the call if you aren't taking any new jobs? Or maybe he's just cherry picking jobs that he can go make a quick buck on without having to earn the bid.