Garrison Roofing – Roofing Contractor in Philadelphia, Pennsylvania

He sent Mexicans to do a patch job on my roof. I noticed some places were still missing shingles, after I paid them! . I spoke with him about it and he promise come repair it himself, he never did and won't answer my call or return them.

Basically, don't trust this got at all. Lies to you over the phone or in your face, tells you what you want to hear just to get you out of his hair, but NEVER follows through. Once he "finishes" a job i.e. does the base minimum in order to receive a check from you, you'll NEVER hear back from him again. He'll screen your call and won't return even if you leave many voicemails. The only way to get him on the phone is to call from an alternate number that he doesn't recognize and hasn't blocked/ignored and then he'll make up some excuse as to why he hasn't gotten around to calling you back or completing the job. And even then, he won't ever show up to honor his warranty, he'll just give you more bogus time frames of when he'll show up and then he'll go back to ignoring/avoiding you.

On Mar. 14, 2016, my wife and I contacted Robert Garrison to give us an estimate to repair a badly leaking roof. He e-mailed us a quote for 1,875 for the entire job, which included a 15-year warranty for the flat roof. Robert completed the job within a week and we eventually settled on 1,600 for the entire job. On Nov. 15 there was a flash snow storm in the Delaware Valley and we received about 4 inches of snow and 2 inches of rain in Philadelphia. The following morning, Friday, November 16, my wife and I discovered that small leak in our roof in the same area/spot that Rob had fixed back in Mar. 2016. I immediately called Robert Garrison and he answered my phone and once I gave him my address and the pertinent details he said that he remembered the job and had all the paperwork saved. We texted back and forth with him asking me to send him a picture of the leak and the damage, which I did, and he promised to come by my house and complete the repair that same day Friday if the weather cleared up a bit. If not, he promised to come out the next available clear day and that he would call/text me and my wife within an hour of when he was planning to arrive. After not hearing from him through the weekend, I texted on Tuesday morning, Nov. 20, and received no response. I called his number from my cell phone twice and left messages, but still received no response. Later that afternoon, I called Robert from my work number and he answered immediately, but once I identified myself, he apologized and said he had been really busy and that he would get out to my house "later today, or definitely by tomorrow." Again, he promised to text me and my wife when he was en route. Of course, we never heard from him. Now, it is Dec. 4 and I have called Robert 4 more times from 3 separate phone numbers and have left voicemails, but have received no calls back. I also sent him a text message the morning of Dec. 3 and received no text back. I have all e-mails and text messages saved VERY UNPROFESSIONAL. Would give 0 starts if it were possible.