EPW Services LLC – Roofing Contractor in Houston, Texas

I found EPW Services through Yelp, and I was impressed by the fast response from Mrs. Phyllis. I ended using them twice this month. On April 16 for my sinks, Mr. Will and Mr. Stephon came out and were on time and very professional and fixed my issue right away. Then on April 20th, I had not hot water, ended up needing a new water heater and Mr. Boy Wolff was available earlier then the service time given and quoted me a price, so we shop around and got a second quote, Mr. Wolff spoke to his manager and they matched the price and installed it the same day. Mr. Wolff had a exceptional customer service in earning my business and was very professional. EPW Services are now my preferred Plumbing Company.

My experience with this company went from good to bad quickly. I had a plumbing issue where sewage water was backing up into my shower. I called EPW on a recommendation. A technician came out and worked for 2 hours with an auger trying to clear my drain line. He worked hard and declared success after 3 hours so after paying 235, I assumed problem was solved. One week later, after minimal shower and toilet use out of town the problem reoccurred. Called EPW back and told them the problem had not been resolved and to please come out and bring a camera to assess problem. Was given a 3 hour mid afternoon window for service. 2 technicians came at the designated time WITHOUT a camera was told camera was in shop for repair although I specifically asked for a camera to come to assess problem when I made the service call. When they initially assessed the problem there was no standing water in shower and shower floor was clean and dry. After running the sink and tub, the problem became evident to the technicians as now fecal matter and toilet paper had erupted from the shower drain. So after trying to clear the drain without success they suggested calling another plumbing company that actually has a camera and left me with standing fecal matter water in my shower stall. Another company is due to come out WITH a camera in another few hours. I wanted to patronize a small business but am now dealing with a major plumbing service because the small one could not finish the job. Not happy and have 235 less in my bank account and still have an unresolved issue.

Technician very nice explain everything we need and took care of our problems