D&B Ultra Exteriors, Inc. – Roofing Contractor in Lubbock, Texas

BE WARNED DO NOT USE THIS COMPANY! The customer service from D&B Ultra Exteriors is the worst I think I have ever seen. I made an appointment to get a quote on a job pouring a 10x12 concrete slab and building a storage shed which according to their website they did. I took off of work to meet Dave Taylor the owner at my house at 11am. At 11:20 20 minutes late I received a call from Cheryl their secretary who said Dave was running late and he couldn't call me to let me know. Dave finally showed up at 11:30 and said “what can I do for you”, No apology for running 30 minutes late or even acknowledged that he was late. When I brought it up he just said “yup I got tied up and couldn't break away”, again no apology which is the polite thing to do especially when you are 30 min late. I should have asked him to leave at that point given his nonchalant attitude but I showed him what I wanted to do. After I showed him he said that he does not usually do small projects like mine and said “If I told my guys what you wanted them to do they would laugh.” I again should have asked Dave to leave at that point but against my better judgment I let him keep talking. Dave said that he would give me a quote and took my email address to send me one. Over two weeks later and I still have not received a quote despite calling and speaking to Cheryl three times to see why I have not received one. After four calls and four excuses saying that Dave was working on it, Dave has left for the day, I'm not sure why he hasn't sent you one, and today a new woman I spoke to said that quotes should only take 2-3 days so I am DONE with this unprofessional company and I suggest you look elsewhere if you need work done. I should have looked at yahoo reviews instead of just googles which match my terrible experience.

D&B did our original install a few years ago and they did an excellent job; very timely and great quality. Recently, we had a front door installed, which required removal of the trim siding and I called D&B, and within two days they had the new trim installed; at a very reasonable cost. I would highly recommend D&B Exteriors.

You can trust Dave and team to get the job done right! Thanks for all the work you did for us. The windows and siding look great!