Designer Roofing Premium Residential and Metal Roofing DFW – Roofing Contractor in Prosper, Texas

We had our roof replaced about a year ago by Designer and it was good experience and the work appears to be good. I was an advocate of their work and recommended them to several neighbors but lately I haven't had such a great experience. I've had a couple of things done post roof change and my I feel as though they are taking advantage of my previous relationship. I had to replace a solar vent and had a different vent pipe swapped for our water heaters. The latter job took less than 10 minutes and it's a shock to pay 150 to 200 dollars for a service fee, considering that I'm a customer and was hoping to be a life long customer. I wanted to use the same crew to not void any warranty work but now I'm not sure that I will use them again in the future or that I will be recommending going forward. There are a lot of similar businesses in the area and in my opinion the overall customer experience from sales to post support should be treated equally. Taking advantage of existing customers is not the best way to keep lasting relationships.

Excellent work and warranty follow up. I replaced my roof and gutters in 2016, so far everything looks great. Highly recommended!

We worked with Aaron Lenhart there. They did our house and barn roofs, and a friend's roof. I was hesitant to show them our insurance estimate but, ultimately they worked directly with our insurance company to get the necessary adjustments to do what was needed. When our friend's roof had a surprise problem, they came through to take care of it, even when it took multiple iterations over months. We asked for a revision to our roof, including installing a horse weather vane, so accommodating. They have a range of roof options, in addition to the traditional shingle roof, they can do steel and steel that looks like slate or tile or wood, or whatever look you're going for. They were ethical, calm, considerate to work with. Everyone on their crew was polite and considerate. However, getting your roof pulled off and reinstalled is loud and disruptive. Now, years after getting our Designer Roofs, we are really happy. As great as Designer Roofing was, I DO NOT WANT ANOTHER HAIL STORM.