Premiere Roofing – Roofing Contractor in Sherman, Texas

WARNING -- Read before you hire this company. You could end up like me. Premiere Roofing Sherman, Tx re-roofed my home around May 2017 due to a hail storm. When the heavy rains arrived in Feb-April 2018, I had noticed water leaks in the ceilings around my fireplace in the den and living rooms. Called Premiere in February 2018 and they finally showed up in early April 2018, took a look and said they found where the leaks were coming from and Oh, by the way, you have new hail damage from the recent rains storms. They told me to file a new claim with my Insurance company and they would honor their 3yr guarantee and repair the water damage to the ceilings when they put a new roof on. I hesitated but decided I would give them another chance. They put a new roof on a month later and were told by myself and my Insurance agent that if the flashing on the two chimneys needed replacing to submit a revised repair order and he would approve it. I also mentioned this to the foreman on the day they started roofing my home. When they finished the roof I reminded the foremen he promised to have the ceilings in the den and living room fixed upon completion of the roof. He told me they would have a painter come by in a week or two to finish up. I also found out after they finished, they never requested approval to put new flashing on and, obviously when the rains started in the fall of 2018, I still had leaks around both of my chimneys. Never heard from anyone at Premier after they left. I kept calling the Sherman Tx office and finally in October 2018 they sent a "new" guy Chandler out along with the crew leader Ivan who supervised my roofing job. Once again, I was told their painter would be out in a week or two. November & December passed and no one showed up. kept leaving messages. 2019 arrived and finally on March 11, 2019, their painter James shows up sees the damages and suggested he would not be able to match the color of the ceiling, and said he'd have to repaint the entire ceilings in both rooms, or strip off the popcorn and then prime the ceilings. I told him whatever they can and will do, I don't care, I just want my ceilings repaired back to what they were. I told the James guy I had a similar leak about 8 yrs prior and the guy I hired was able to match the color so why can't he. Well, it's now April 2020, and I've heard nothing from Premiere roofing about how and when they are going to honor their 3 yr warranty which expires in May 2020 on all work. I gave up leaving messages for these guys. Going to have to bite the bullet and pay someone else to repair what Premiere should have done in 2018/2019.

Insurance made us use this company. Never again.