Shaw Roofing – Roofing Contractor in Salt Lake City, Utah

Horrible experience. Made an appointment to get an estimate. I work nights so 10am is hard on me but I was up and ready. Standing on my porch 10am sharp no one comes. Called at 11:30 got voice mail. My boyfriend called got voice mail. After I get home from work late I see a card no note on my door. I called there office left another voicemail to ask what happened. I get a call today at 1:05 pm the first man says there was no appointment scheduled for me I was confused because they left a card. Then he asks my boyfriend's name I gave it then another man gets on the phone and tells me off Claimes was there at 10am sharp. That could not be possible I was standing on my porch at that time I tell him. He yells at me saying I'm calling him a liar. Totally not professional at all. I was about to ask why he never called at all? But he proceeded to then say we don't need to do business with you and hung up on me. People I'm telling the truth here. You cannot trust a company who makes such mistakes and treats others this way. I've already gotten two other estimates. They called to confirm just before and showed up on time. They were polite and professional. In today's world we need to stick together and honestly help each other out it's how I feel about these ratings. This company doesn't have a lot of reviews don't just trust the 5. check them out in more then one site see how many reviews they got the more the better. Needless to say for me I don't want this to be a bad experience finding a good roofing company. From now on I'll only pick company's with many reviews. No one is perfect but treating potential customers so poorly is not who I want working on my roof. I'm guessing the same would be said for anyone else. Fyi as of now this company has 6 reviews and besides mine it's been two years since the last. Told my boyfriend I think we can check better from now on.

In the process of selling my home we discovered we needed a new roof. In a time crunch, I called several companies, many didn't return my call or even stood us up. Jay was incredibly responsive and understood our situation and worked with us from beginning to end. Excellent communication and customer service. Jay's employees were just as friendly and hard working as Jay. I will always refer Shaw Roofing and will call them for any future issues in my new home.