Fuse Heating & Air Conditioning – Roofing Contractor in Kennewick, Washington

Great work and service and fair prices

Do not use this company. I had an appointment which I called the day before to confirm. No one bothered to show up or even call to explain. Left several messages requested an explanation as to the no show and the owner still has not called me back. I am out 3 hours for work and no service done. Would not recommend this company. Horrible customer service.

If I could give ZERO stars I would because Jose,who is the owner flat out lied about coming out to my property after I waited 2 hours for him and did not return my call or the rep with American home warranty who left a message for him as well to call me back..I finally got a hold of him 2 hours later only to lie and tell me a tech came out and I was not there when I was there the entire time. He said he could not come back today and wouldnt be able to come out until Monday..2 days later when I have not been able to use anything involving water in my house since last Wednesday..I will also share that he did come out last Wednesday 3 days ago only to tell me it was not a plumbing problem,but a HVAC issue with the condensation line,BUT did not put his hands on any line to verify it wasn't a sewer line issue, so service was transferred to a HVAC company and that condensation line was rerouted ONLY to still have the problem with a leak,now out of the sewer line that in fact was a plumbing issue the entire time and had he investigated to begin with and not been lazy about it..or maybe he didn't want to get his clothes dirty because he certainly was NOT dressed to do any work with the nice jeans,shirt and I'm thinking new tennis shoes he was wearing I would not still be having a problem and be able to live in my condo at this time..Do yourself a favor and avoid this company at all costs because you will be wasting time waiting for him and who knows if you will even get the job done or done right..That I never had a chance to find out and I'm sure it was ablessing in disguise for me..Happy my service was able to transferred from them after getting the rep from American home warranty to see my side and understand my frustration over Jose's dishonesty and poor customer service,as it says 24/7 customer service it certainly is NOT!!! Lynae Jaraczeski