Larry Haight’s Residential Roofing Company, Inc. – Roofing Contractor in Redmond, Washington

We just had our roof replaced by Larry Haight's Residential Roofing. We have used a number of service companies in the past and the team at Larry Haight's were amazing. It all started with the initial phone call. The person who answered my call was very courteous and answered my questions. The estimator and salesperson were knowledgeable and David the production manager was the best. We highly recommend Larry Haight's Residential Roofing when replacing a roof.

If I could give this company no stars I would. I normally don't write reviews but my interaction with this company warrants one. I reached out due to an unusual emergency situation that has me and my three children forced out of our home. The employee who answered the telephone was unhelpful, uncaring, and unwilling to find answers or give a referral, and out and out rude. I have worked in customer service my entire life and felt the owner of the company should know. When I emailed him, Larry Haight, sent me a scathing email back insisting this employee was fantastic at her job and that I was upset just because she would not simply make one effort to provide additional information. He also called me childish. I reached out to another roofing company who also could not help me but sympathized with my situation and eagerly put me into contact with someone who could. Whatever happened to customer service? I would not recommend this company to anyone simply for the way they treat people. Truly appalling. Who wants to give people like this their money