Frank-Dale Exteriors – Roofing Contractor in Franklin, Wisconsin

Had new roof completed which involved a complete tear off at the end of April 2020 which we thought at the time was absolutely beautiful. Which has now become a quick nightmare. We never had any water leaking issues until now after roof has been completed. Texted our point of contact and he did come out the follow day which was a Monday and stated he would need to come back On Wednesday 5/20. Wednesday goes by and now it's Saturday 5/23 with still no follow ups or calls. I text our contact person with a picture of next weeks weather forecast and he stated they would be out today 5/23. After staying home all day on my husbands birthday no one ever showed up. I even texted our point of contact again around 3pm to ask for an ETA and of course no response. This morning Sunday 5/24, he finally reached out stating now someone will be out later next week. A few hours later I received a call stating someone is outside my house to look at the roof. I went outside and no one was there. Twenty minutes goes by and guy texted me asking me where I was. I stated I was outside. Turns out the guy was at the completely wrong house and asked for my address which I thought was odd since they should already have that info. Needless to say the repair guy called back and stated he will NOW be at our home later next week. At this point, the lack of poor communication and feeling like we are getting blown off is not the company I thought we were purchasing our roof from. For the amount of money that we paid in FULL and paid for a warranty this is by far the worst experience that I have ever had with a company.

My wife and I dreaded the time when our 29 year old original roof would need replacement. We searched online for advice and found nothing but roof replacement horror stories. We narrowed our choice for estimates to 3. Frank-Dale Roofing & Exteriors was the contractor we chose. And what a GREAT decision that was. From the owner Andy on first visit with the selection and estimate, to the Project Manager Garrett scheduling the work and all items needed, to the work crew, were OUTSTANDING! We requested a install date that was honored. Crew arrived, got sight prepared, covered bushes, lawn, patio concrete, and were up on the roof and tore off 31 square of old shingle in no time damaging nothing in, on, or outside our home. Roof deck was prepared with new ice & water, underlay, metal valley and inspected by Garrett before the first new shingle was installed. New roof shingles were installed professionally by certified Owens Corning installers without any issues and it looks GREAT. Work sight clean up was completed and my yard was cleaner than when they arrived. The dumpster was off my driveway by 8:10 the following morning. The roofing industry has a black eye from guys like "Chuck and a Truck". Frank-Dale Roofing & Exteriors is a true PROFESSIONAL in this industry. I am a very hard guy to satisfy, but Frank-Dale exceeded every expectation we had, we wish we could give them 10 stars! AWESOME

kinda rude. not very welcoming